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Cloud applications and Web services help insurers improve their time to market. They can launch new products and services, and address competitive pressures proactively.

Product development and marketing are slated for the largest analytics investments, and most P&C insurers plan to increase spending.

It's no longer just about cutting costs. With the rise of big data, analytics, self-service and other new technologies, insurers increasingly are turning to outside help for experience and expertise.

Customers increasingly want the convenience of mobile-based payment options, and insurers are finding a host of benefits to offering it, including increased customer retention, lower costs and more consistent levels of service.

The insurance applications space is evolving as new players enter and specialized vendors grow through acquisitions.

Not just for fraud anymore, predictive analytics can extend into other areas of claims such as adjuster assignment, loss-adjustment expense and decision-support, but there are challenges to overcome first.

Mallika Madakasira, insights manager for Blue Shield of California, discusses customers' growing expectations for responsiveness.

Progressive has been licensing UBI intellectual property since December 2012.

Maximizing IT’s value requires realistic expectations and transparency, as well as planning and decision making that are aligned with business goals, according to PwC.

The specialty insurer can now use location parameters, policy type, limits and other attributes to deliver rich, contact-sensitive information to underwriters.