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Experience is critical to customer satisfaction and retention, but even more crucial is balancing satisfaction with cost-effectiveness.

As large insurers' investments in claims technologies continue to increase and pay off in competitive advantage, more and more insurers are being lured into similar spending strategies.

At January 1 renewals, marine endures its worst year in recent history, reports Willis Re.

IT and business executives need to apply a risk-management approach that balances economic value against risks.

Robert Benmosche, president and CEO, AIG, will be honored at the June 17 gala dinner in conjunction with the International Insurance Society's 49th Annual Seminar.

Net income for P&C insurers in the United States more than doubled during the first three quarters of 2012, increasing to $31.2 billion from $12.3 billion for the same period last year, as a result of improved underwriting results, according to “U.S. P/C Net Income Improves in 3rd Qtr; Sandy’s Impact Yet to be Realized,” a special report from an A.M. Best Co.

CNA sells SUR Insurance Agency Inc., The Bond Exchange to California Contractors.

Cloud, customer experience and analytics will dominate IT budgets in 2013, analysts predict.

EMCO Software, a provider of PC power management solutions, has released a new version of its EMCO Remote Shutdown software, compatible with Windows 8 and Windows Server 2012. EMCO Remote Shutdown is an automatic shutdown and Wake-on-LAN utility for Windows, designed to turn on and off remote PCs across a local network.

This compilation of the top slideshows of 2012 is based on pageviews and represents the biggest topics and trends from the past 12 months.