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For the second straight year, MetLife leads life insurers in annuity considerations through the first three quarters, ended Sept. 30, 2011. Prudential Financial and Jackson National Life Group round out the top three in the rankings released by SNL.

According to data from ACSI LLC, P&C insurers are improving customer satisfaction, while life insurers are steady and health insurers are slightly declining. For its American Customer Satisfaction Index (ACSI), ACSI annually conducts interviews with approximately 70,000 consumers and plugs the information into an econometric model to measure satisfaction with a wide range of industries, products and large companies. The results are released on a monthly basis, with all measures reported using a scale of 0 to 100, and this month it was the insurance industry’s turn.

National Western Life Insurance and Celent analysts discuss the intersection of business infrastructure and technology implementation, and how the path to speed and agility begins there.INN is pleased to present, with permission, occasional videos from Celent, a research and consulting firm and a member of the Oliver Wyman Group. These videos originally appeared on Celent's website as part of the firm's educational offerings.

Risks continue to outweigh the benefits when it comes to implementing technologies of convenience behind the wheel.

United Automobile Insurance Co. (UAIC), a privately held P&C insurer specializing in auto insurance, has deployed BillingCenter as its billing management system. BillingCenter is a product of Guidewire Software, a provider of core system software to P&C insurers.

Swiss Re CEO Stefan Lippe will retire sometime next year after approximately 30 years with the company, the reinsurer said today.

While the insurance industry was an early adopter of mobile technology for basic communication functions, it has lagged in developing and implementing internal and customer-facing applications.

Rising rates in some market segments is attributing to a newly bullish outlook on the financial prospects of insurers.

Given the tough pricing environment, skittish capital markets and litany of catastrophe losses seen in 2011, it’s hard to regard the present as a golden age for reinsurers.

Humana Inc. has acquired Anvita Health, a health care analytics company. Humana uses Anvita's Insight engine currently; Anvita Health will continue to operate independently as a subsidiary of Humana.