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CIO Scott Noerr is constructing a framework for digital innovation at the specialty carrier.

Legislation repeals ACA’s individual mandate, projected to cause 13 million to drop health insurance.

The company will have to change how millions of customers see a doctor or nurse, and it will have to fight decades of health-care economics and patterns.

Even if the end goal is to have chatbots available across all modes of support and service, such strategic projects start best with tactical investments.

Software and services will predominate as technology budgets rise almost six percent.

incumbent carriers turned to insurgent startups for telematics, big data and health and wellness initiatives, among others.

Bipartisan moves to extending coverage to low-income kids and shore up exchange plans will come to a vote next month.

Carriers worldwide opened up their checkbooks this year in efforts to support the transformation of insurance.

Rather than facing a simpler tech environment where the investment choices are obvious, it appears the insurance industry is at a point of inflection where the old established world may have to give way to the new.

Despite advances in machine learning, deep learning and artificial intelligence, cyber attackers are learning how to work around them, according to McAfee.