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Making policy information available to customers is table stakes for insurers. But there are other creative ways that carriers are leveraging the channel for increased engagement.

Demand for technology, claims and actuarial positions is skyrocketing -- but those positions are the hardest to fill, according to The Jacobson and Ward Groups.

Novarica research shows that nearly 40 percent of P&C and life/health/annuity carriers are currently replacing or planning to replace a policy administration system.

Insurers may like a vendor’s full service model for updating policy content rules, but they don’t want to be held captive if the vendor doesn’t offer fast speed-to-market.

Quote data often is disregarded due to its volume, but properly managed can offer insights into product and pricing strategy, expense control, cross selling and upselling.

Tina Workman, VP of accounting and assistant treasurer at Shelter, talks to INN about the challenge of re-engineering business processes with long-time staff as the company moved from a green-screen environment to cloud-based software.

AXA Capital Ventures is investing in companies that focus on customer acquisition, climate change, travel insurance and more.

The application is intended to help insurers institutionalize and automate underwriting processes, and standardize underwriting rules.

Federal Bureau of Investigation officials are still deciding whether to publicly reveal information about the attackers in one of the biggest thefts of medical-related customer data in U.S. history.

I don’t like when insurance companies are hectored by people inside or outside of the industry about how they aren’t innovative. Many insurers are leading the way in gleaning real results from emerging technology disciplines, including big data, analytics, mobile technology, and telematics.