Machine learning

Not only does the quality of the data impact a carrier’s bottom line, it also affects their customers’ experience.

The most likely outcome is that it will fuel a transformation in the roles and responsibilities assigned to actuaries.

And where can insurers deploy them for the most value?

The goal of every claims organization has been and will remain quickly adjusting a claim at a low cost with high levels of customer satisfaction.

Now more than ever, organizations realize that to manage their unprecedented data growth, a solid data strategy must be front and center for them to survive and thrive.

Looking ahead into the new decade, we will begin to see an acceleration of AI adoption as the lines between data and AI begin to blur.

Nearly two-thirds of carriers surveyed overall are adopting AI and machine learning technology.

Here’s a look at two use-cases for AI in health insurance that are starting to make headway.

The life insurer's DevelopU initiative, an internal university, helped it shift from "what happened" to "why it happened," speakers said.

Data quality and customer-centricity are crucial to getting value from initiatives.

The global value of insurance premiums underwritten by AI have reached an estimated $1.3 billion this year.

The issue here isn’t the source of the data; it’s that somewhere along the way, users’ functional and emotional goals aren’t being met.

Almost one-third of financial-services jobs could be displaced by automation by the mid-2030s, according to PwC.

IT and data leaders are constantly challenged to keep up with new trends in emerging and disruptive technologies, and to determine how each can best aid the organization.

Reinsurer developed AI, big-data-driven product in its internal innovation lab for its insurer clients.

Cigna Ventures is leading a $23 million investment in GNS Healthcare, a specialized artificial intelligence company.

The improvements insurers are seeking in terms of data-driven decision making can’t be denied.

CEO hopes the simplicity of the digital bank will help attract younger customers to the 150-year-old Manulife brand.

Carriers need to reimagine the entire customer experience, creating a living feedback system for customers so that they can know where they are meeting expectations.

Job postings for AI workers increased by nearly 30 percent in the past 12 months, making these professionals among the most sought after.