To find the most success with AI, insurance companies should view it more as a way to fundamentally rework processes, according to the experts who write for InsureThink.

Collaboration between employers, brokers and third-party administrators will be essential to developing customized, cost-effective and employee-friendly solutions.

The 2026 Excellence in Benefits winner is leading the insurance company's efforts to close the preventative care gap and personalize the employee experience.

The most successful insurers avoid framing digital transformation as a choice between experience and technology.

Not every AI story is a success; what are companies like Liberty Mutual and Manulife doing right that others get wrong?

Michael Estep, (president of group insurance) discusses the importance of improving customer experiences, team communication, and making benefits a year-round priority.

Despite AI-driven productivity gains, 77% of financial services firms say that AI investments don't deliver a measurable return.

Employers are increasingly exploring lifestyle spending accounts as a way to deliver health and wellness flexibility to a workforce demanding it.

AI is a limited resource, powered by even more limited resources. Carriers must not forget that, writes Jim Girard, vice president of engineering at Benekiva.

As more Americans turn to GLP-1 medications for weight loss, employers are weighing the benefits of coverage against rising healthcare expenses and long-term costs.

The cuts, which they expect to take the forms of severance agreements, early retirements and similar options, will amount to between 1,500 to 1,800 positions across Europe, the unit's chief executive officer Tomas Kunzmann said at an event late Tuesday in Munich.

Junior underwriters can gain support for their work from AI, and data handling to support underwriting improves, said insurance risk management experts from Cytora, Scor and AXA XL.

Expanding care coverage is going to be crucial to improving access to care for employees struggling to make ends meet.

Magdalena Ramada, global insurtech innovation leader at WTW, spoke with Digital Insurance about the dangers of the hidden nature of AI processes, and becoming overly dependent on the technology.

Magdalena Ramada, global insurtech innovation leader at WTW, spoke with Digital Insurance about the value and potential of AI.

Even as employers spend more on health plans, employees report confusion over coverage details, fueling calls for better communication and tools.

The life insurance company, which is also parent to John Hancock Life Insurance, is one-third of the way to its goal of $1 billion in value by the end of 2027.

Privacy, accuracy and transparency concerns are slowing adoption, even as organizations see artificial intelligence as a way to simplify benefits decisions and improve support.

Insurers can break the cycle by expanding their use of global talent, strengthening compliance training and treating administrative support as a strategic capability vs. a back-office expense.

As insurance M&A grows, duplicating functions in combined companies, private-equity firms invest in AI insurtech that changes carriers' structures and product distribution, KPMG experts said.