Most industries face a talent shortage across the world, and insurance is no exception. According to the U.S. Bureau of Labor Statistics (BLS) found, the number of
Throughout February and in honor of Insurance Careers Month, Digital Insurance has covered insurance talent news across a variety of areas, tracking the challenges with talent attraction, retention and training.
How new tech and an evolving workforce are reshaping MGAs in 2026, Vertafore
MGAs face a number of challenges: rising reinsurance costs, heightened carrier and agent expectations – and talent shortages. Together, these factors are pushing MGAs to reach "operational excellence," according to Vertafore's 2026 workforce and technology report. The study reveals that 58% of respondents said their organization is actively recruiting for new talent, but that just 53% also described attracting new talent as somewhat challenging.
Insurers predict the technology disruptors and trends for 2026
New research from Digital Insurance finds carriers are spending 49% of their budgets on technology (software, AI, digital transformation); 32% on hiring, retaining and retraining their employees; and 8% on mergers and acquisitions. For brokers and agencies, the percentages shift slightly with 48% invested in people and expanding their workforce, 30% on technology, and 6% on their physical infrastructure. Respondents were queried on several factors that could affect the insurance industry in 2026 and were almost equally split on the younger generation's knowledge of their insurance needs (41% saw it as a big issue as opposed to 46% who viewed it as a lesser issue).
New insurance career development program offers personal lines agent training
The Massachusetts Association of Insurance Agents (MAIA) launched its Insurance Career Pathway, a scholarship-program for individuals new to the insurance industry and interested in a professional career in personal lines.
"Finding and developing new talent is a top priority for our industry," Nick Fyntrilakis, president and CEO of MAIA. "The Insurance Career Pathway program introduces motivated individuals to insurance careers while helping MAIA member agencies connect with trained, entry-level professionals who are ready to contribute from day one."
Insurance growth will intensify hiring needs, study finds
While growth for P&C and life insurers was slower during 2025, the industry can expect a rebound in 2026, creating hiring needs, according to an insurance market labor study by Aon and The Jacobson Group. Respondents said that they expect recruiting to be more difficult, and life and health insurers are projecting greater hiring than in property and casualty.
