Diana Manos

More data feeding algorithms allows AI 'agents' to do more than ever.

Commercial lines COO also spearheaded data and analytics strategy.

Two-decade veteran of the company is transforming the claims organization.

Medicare telehealth policy changes are putting pressure on private plans to follow suit.

Minneapolis-based PreferredOne has joined a growing number of health plans nationwide that are turning to the use of digital methods to treat mental health.

Blue Cross and Blue Shield of North Carolina is adding the mental health technology services of Quartet Health to its value-based care arsenal.

Humana is entering a partnership with platform and health data solutions provider Validic that will boost connectivity between members’ tech devices and the health plan.

Horizon Blue Cross Blue Shield of New Jersey plans to help members monitor diabetes with cell phones, under an agreement with Livongo, provider of a chronic condition management platform.

New Jersey, like several other states, is one step closer to shedding its reliance on Healthcare.gov, the federal health insurance exchange platform, and setting up its own state-based health insurance exchange.

Blue Cross Blue Shield of Massachusetts is launching a new pharmacy integration app and website that will help members manage prescriptions by using Amazon’s own Internet pharmacy.

Patients appear willing to pay extra for digital healthcare services, but they aren’t ready to rate those encounters as better than a one-on-one encounter with a doctor.

Blue Cross and Blue Shield of Louisiana, the New Orleans Business Alliance and Ochsner Health System are looking for startup companies with innovations that can solve social isolation in older adults.

Blue Cross Blue Shield of Massachusetts will now be putting digital cognitive behavioral therapy to use to help its members struggling with depression, insomnia, stress and anxiety.

Identity and access management solutions are playing a growing role in protecting against cyberattacks in the healthcare sector, experts say.

Administrative complexity is the biggest contributor to overall healthcare waste in the U.S., according to a new study published in the Journal of the American Medical Association.

Value-based care depends on measuring and reporting outcomes, but doing so is causing burnout in physicians.

A year-long pilot in Sacramento will enable members to get free rides to medical appointments, lab and radiology visits and to pharmacies.

MercyCare Health Plans will deploy a cloud-based solution to streamline its Healthcare Effectiveness Data and Information Set (HEDIS) submissions.

As Hurricane Dorian bears down on the U.S., some health payers are moving to assist members in the wake of expected storm impact and lack of access to health services.

Blue Shield of California is the first payer to sign with a new value-based care collaborative with healthcare services company Altais and health IT company Aledade.