USAA

The San Antonio-based insurer and bank has named Juan Andrade as its next CEO. The company's bank has suffered a series of regulatory penalties.

For the third time in five years, the Office of the Comptroller of the Currency issued an enforcement action against the beleaguered bank. It bars USAA from adding new products or loosening its membership criteria without evaluating the risks of getting bigger.

Amid steady customer growth, USAA's banking arm failed to make the investments necessary to satisfy either its regulators or some decades-long customers. Changes in the executive suite haven't fixed the problems.

The military-focused company, which operates an insurer and a $111.7 billion-asset bank, has tangled with regulators during Wayne Peacock's tenure. He will retire in the first half of 2025.

Darrius Jones is the new senior vice president of enterprise digital, design and innovation.

The insurer introduced the tech to accelerate claims and simplify the customer experience.

The partnership will further digitize the life insurance buying process for the insurer and its members.

The military-focused bank and insurance company has added more personalization and a search tool.

Other insurtech people moves: AIG, Aflac, Allstate, Hagerty and CCC.

In other news: Overhaul and Movingdots collaborate; Zurich Resilience Solutions adds DEI service; Vertafore names chief technology officer.

The company added new enterprise CIO and chief security officers.

In other news: Allstate closes $400M sale of New York life, annuity business; USAA partners with Blink by Chubb; Zurich North America implements Chisel AI.

Keynova Group released its Q3 2021 Mobile Insurance Scorecard, which evaluates the mobile websites and mobile apps from the 12 largest U.S. property and casualty firms. Geico placed first overall and leads scoring in mobile web and app.

The insurer says the new offering will be distinct from its current SafePilot product.

Ramnik Bajaj is the company's new SVP and chief data and analytics officer.

New customers are signing up for the carrier's SafePilot UBI program at a 50% clip, and leadership says more focus on the currently-serving customer segment is in the future.

The 75,000 checks exchanged between the two carriers are now being processed on the blockchain.

Digital Insurance's annual recognition program for women leaders.

Two-decade veteran of the company is transforming the claims organization.

She may be leading digital transformation at USAA, but P&C CIO is most proud of the people aspects of her job.