Machine learning

Copilots can act as a chatbot, virtual assistant, search engine and productivity tool.

Digital Insurance reached out to insurance professionals to ask how they define a copilot.

Bob Marshall, CEO of Whisker Labs, the makers of Ting talks to Digital Insurance about smart home technology.

How will your organization implement AI?

The SOA as well as more than 200 AI stakeholders will support the development and deployment of AI.

Pinpoint Predictive, a predictive analytics service launched in 2021, helps carriers better understand the risks they're taking on with clients.

Machine learning capabilities can have a critical purpose for agents in roles that are both repetitive and complex.

There is a new active approach that promises to revolutionize the workers' comp landscape: artificial intelligence that analyzes workplace video to effectively lower risks, injuries and premiums.

If you position AI wrong or pitch it to the wrong market it might actually hurt you.

Digital Insurance reached out to insurance professionals about new and emerging risks.

Insurers' Gen AI adoption may not happen as fast as many think, Forrester analyst Indranil Bandyopadhyay says.

OpenAI's ChatGPT is poised to redefine how insurers interact with clients.

Gen AI is particularly useful to search, generate, classify, cluster, and summarize information as well as extract valuable data and insights which could prove useful in the claims process.

Start thinking ahead about Gen AI now, Geico marketer says. Insurance industry analysts expect more investment in and adoption of Gen AI by carriers in the coming year.

Digital Insurance's top AI insurance stories including topics related to Gen AI and regulations.

The National Association of Insurance Commissioners, comprised of U.S. state insurance regulators, issued a policy bulletin calling for insurers to set governance and risk principles for the use of AI, and take responsibility for third-party data and systems.

Insurers considering using Gen AI for claims, underwriting and other operational functions will need to watch out for "hallucinations," the phenomenon of Gen AI language models producing inaccurate or nonsense results.

The reinsurer is working on how to use Gen AI to support decision-making without letting it fully automate decisions. PwC and others also see claims and customer service applications for the technology.

For several years, Brooke Vemuri, vice president of business transformation and engineering at Legal & General America, the U.S. life insurance unit of the global financial company, has led improvements to the carrier's sales, onboarding and other operations processes.

Duncan Anderson, global technology leader for insurance consulting and technology at WTW, manages insurers' expectations for what AI technology can do to analyze and monitor pricing of coverage.