Manulife appointed Cindy Forbes as its first chief analytics officer in March. As CAO, Forbes builds out the Canadian insurer’s global analytics functions from both its internal and external resources.

According to Forbes, Manulife has a number of analytics teams across its corporate divisions, including finance, legal and risk. Her job is to bring all of those strategies together and develop one consistent analytics approach. She spoke to INN about her long-term goals as CAO, ongoing efforts to improve customer experience and the impact new technology is having on data insurers use.

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