Seven carriers were honored at CSC’s Connect for Life and Annuity conference in New Orleans this week. The third annual Connect for Life and Annuity Awards recognize CSC clients for exceptional results achieved in policy administration, information technology, customer experience and social networking, and for setting outstanding examples in the area of regulatory compliance leadership.
John Hancock Financial Services received the overall Industry Leadership Award for upgrading its existing VANTAGE-ONE and Distribution Support System mainframe environments to a new zLinux distributed platform for a lower total cost of ownership. John Hancock expects the move to lower its operating costs and optimize its platform's efficiency and effectiveness.
Other 2012 winners, nominated and selected by CSC's North American client community, are:
• Pacific Life Insurance Company. For the second consecutive year, Pacific Life won the Leadership in Policy Administration Award. This year the carrier was recognized for an upgrade of CyberLife completed with staffing support from CSC's managed services, setting a standard for timely software upgrades.
• Federated Life Insurance Company. The insurer received the Leadership in Information Technology Award for implementing nbAccelerator in conjunction with Insurance Optics Business Analytics. The systems now support onboarding applications, policy processing, requirements management and work tracking. They also facilitate Federated's tele-interview process.
• Lincoln Financial Group. Lincoln Financial won the Customer Experience Award for implementing Customer Service Accelerator to provide its representatives with a single, intuitive, web-based application that interfaces with Lincoln's core administration systems.
• American Family Insurance. The insurer won the WikonnecT/Social Networking Award for providing useful content to CSC's business-to-business social networking site, WikonnecT.
• Thrivent Financial for Lutherans and Allstate Insurance Company. Both were recognized for their proactive leadership in CSC's Regulatory Compliance Community.
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