Under an extended agreement, originally signed in 2003, Accenture will continue to provide development, implementation and ongoing maintenance services for RSA UK’s IT applications, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations in the United Kingdom and Ireland.
Accenture says it will continue to license and maintain its industry-leading P&C policy administration and claims solutions—Accenture Insurance Solution and Accenture Claim Components, part of Accenture Software—to support RSA UK’s commercial and personal lines.
“The extension of this agreement reflects Accenture’s role as a valued business partner to RSA, and its ability to help deliver significant cost reductions while providing the basis for enhanced customer service,” says Adrian Brown, U.K. CEO at RSA.
Accenture says the extended contract complements a current business process outsourcing (BPO) agreement between the two companies, under which Accenture provides RSA UK with frontline customer service and back-office administration services across RSA’s sales, service, claims and customer accounting functions, supporting both direct customer and intermediated business.
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