Accenture has signed an extension to its application outsourcing agreement with RSA for five additional years, through the end of 2020. The extended agreement is designed to reduce RSA’s IT costs and improve its product offerings, online presence and customer service.
Accenture says that, under the agreement, it will continue to provide ongoing development, implementation and maintenance services for RSA’s applications that support the insurer’s commercial and personal lines operations in the United Kingdom. These include customer relationship management, claims processing, policy administration and back-office applications. The initial agreement was extended in 2010 for three additional years through 2015, and has now been extended for five additional years.
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