Much has changed in the use of standards and technology during the past four years, and the Association for Cooperative Operations Research and Development, (ACORD), Pearl River, N.Y., intends to confirm how those changes are affecting efficiencies in the insurance industry.

Agencies, carriers, solution providers and other members of the industry are invited to participate in the 2010 AUGIE Survey, launched by ACORD today.

The last AUGIE (ACORD User Group Information Exchange - survey was held in 2006. Now, four years later and with advances made in technology and workflows, it's time to once again survey the industry for updates on the use of technology, says the standards body.

Findings from past surveys have led to greater agency involvement in ACORD standards development, better dialogue between agents, their carriers and vendors, the Real Time Campaign and a unified approach to technology. It led to doubling of activity for such things as Real Time Rating and Inquiry, Personal Downloads, and Commercial Downloads.

"This year, we want everyone - CSRs, producers, systems staff, principals - to take the survey and make their voices heard," said Lisa Goth, Vice President of Charles P. Leach Agency and head of the AUGIE Survey committee. "Everyone who is involved with selling or servicing customers has a vital role to play in the industry and in this survey. Everyone who writes insurance, supports the industry and develops products is needed,” she said.

To make it easier this year, ACORD reduced the number of questions will be presented based on the role of the respondent.

The online survey will be available from February 16, 2010 to April 15, 2010 and will take approximately 15 minutes to complete. The results will be released at this year's ACORD LOMA Insurance Systems Forum on May 24 in Las Vegas.





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