Pittsford, N.Y. — Scene Genesis Inc., a Pittsford, N.Y., provider of Web-based workflow and connectivity solutions that automate business processes, has launched RouteDirector, software designed to enable carriers to optimize their adjuster’s route planning via "best time" appointment scheduling.
Using pinpoint geo-coded addresses, RouteDirector is designed to automate driver scheduling, route planning and appointment calendaring. It replaces manual planning with a streamlined visual process. During appointment setting, RouteDirector lets carrier representatives offer callers a choice of "best times" based on other scheduled appointments in the system.
The software takes advantage of Microsoft MapPoint's full-color aerial maps, which can be viewed on each representative's desktop. This makes it easy for underwriters to see the exact address where every driver is traveling during the day. RouteDirector adjusts the master schedule in real time as appointments are registered.
Targeted scheduling reduces the number of missed appointments and late arrivals, and helps to save gas by creating a mileage-efficient schedule. The optimized engine performs a nightly schedule refinement. With one click, the system can adjust driving times and work schedules to maximize routes.
Key benefits for insurers include better adherence to schedules, higher customer satisfaction, more stops per day, a streamlined route-planning process, the ability to set start and end locations for drivers and customizable time windows to offer callers. Drivers can be easily removed for a sick or vacation days, and the system will perform an automatic reallocation of their appointments.
RouteDirector, which can be installed as an add-on to existing systems, is fully integrated with Scene Genesis's SceneAccess software.
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