Hartford, Conn. - Aetna Global Benefits, the international business of Aetna, is offering a new feature for its members: payment of applicable wire transfer fees for international health care claim reimbursements. In the past, members who received their claims reimbursements through wire transfers were responsible for any transaction fees charged by their banks. AGB has the capability to issue these claims reimbursements in over 100 currencies."By covering these fees, which could be in excess of $25 (U.S.) per transaction, we feel that we significantly improve one of the ways that members currently receive claim reimbursements," says Martha Temple, head of Aetna Global Benefits (AGB). "This is part of our continued effort to provide high-quality, concierge-level services to our members around the world."
In addition to wire transfer, AGB members also have the option to receive their claim reimbursements by check or Electronic Funds Transfer (EFT). Currently, the EFT option--a direct deposit in local currency to an international bank account--can be used in 17 countries with the currencies used most commonly by banks throughout the world, including Euro, CAD (Canadian), DKK (Denmark), NOK (Norway), SEK (Sweden), GBP (U.K.), CHF (Switzerland) and USD (United States).
As with wire transfers, AGB will also pay for any transaction fees incurred by the member for an EFT. AGB is the first international health insurance provider to offer their members the full suite of options for payments.
"We offer these three easy-to-use reimbursement alternatives so members can choose the option that works best for them," Temple says. "We know that global employees have numerous issues to deal with, so we want to make their interactions with us as simple and convenient as possible, so they can focus on their health, safety, and security while living abroad."
Source: Aetna Global Benefits
