Austin , Texas - To improve its policy management business processes, Aflac is implementing a business process management (BPM) platform. The Columbus , Ga. , carrier, which insures more than 40 million people worldwide, said it plans to use TeamWorks software, from Austin, Texas-based Lombardi, to gain new insight into process performance through business activity monitoring.

Aflac's reports remediation of policy invoices as its first implementation. With more than 334,000 payroll accounts, managing changes to individual policies, such as coverage options, employee turnover and new addresses, is an ongoing process. Because of these frequent changes, a large percentage of policy invoices had required manual steps to reconcile the difference between the invoice amount and the actual amount. TeamWorks manages the invoice reconciliation process from remittance to policy servicing, saving time by reducing manual steps and lowering costs through improved invoice management.

Source:  Business Wire

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access