AgencyConnect processes inbound quote requests from multiple systems used by independent agencies, including agency management systems (e.g. products from Vertafore or Applied Systems), and comparative rating systems (e.g. SilverPlume’s PL Rater, or Boston Software’s WinRater/SinglePoint), the company says. AgencyConnect is designed to transform complex agency data formats into one stream of normalized ACORD XML and provide single sign-on capability and integrates with rating and other systems to enable a true real-time, round-trip experience for the agent.
The company says AgencyConnect v4.1 is ready for shipment immediately, and includes numerous enhancements requested from its client base of 25 carriers as well as a new feature called Control Tower. Control Tower is designed to provide real-time analytics for agency interface giving carriers visibility into metrics that enable them to be immediately responsive to agent needs and proactively enhance the agent experience for new business rate, quote and bind.
“The vendor landscape for independent agents changes all the time and our carrier clients must be sure that they optimize the agent experience for bridging and real-time rating,” states Michael Albert, VP of product development. “Control Tower provides carriers with insight into key performance indicators like activity by transaction type, source system, success ratios, data validation errors and even system activity by time of day so that they can proactively ensure ongoing agent satisfaction.”
