Allstate Financial uses this popular staged method-called DMAIC-to guide its six sigma process improvement projects.

April 01, 2003, 12:00 a.m. EST 1 Min Read

* Define: What is the problem?* Measure: How extensive is the problem?

* Analyze: What is causing the problem?

* Improve: How can we make the problem go away?

* Control: How can we make the problem stay away?

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