Trusted Choice says American Modern’s commitment to the program is based on a belief in the importance of independent agents to both consumers and insurers. Trusted Choice was launched by the
Virtual and mixed reality still have value for internal use and customer experience, even if other industries are moving on, writes Mark Klein, Chief Digital Officer at ERGO Group AG.
Nirmitee Shah, general manager of financial and professional services at Scale AI, describes the industry's slow and careful progress with the technology.
Legacy infrastructure, data challenges, workflow integration issues, regulatory concerns and skill shortages remain key obstacles in 2026
The carrier has achieved 90% time savings by deploying a single AI tool.
The insurance company's AI investments show early success, but underwriters own the final decision, CEO Christopher Swift said on an earnings call.
The carriers that are getting it right aren't using AI to replace adjusters.
