Appraisers for Amica have increased the average number of inspections completed in a day by 27 percent and reduced the amount of time it takes for a customer to receive payment by 24 percent, by deploying Panasonic Toughbook 19 convertible tablet computers into the field.

“We have been very satisfied with the results of our Toughbook deployment and were able to fully realize our goals within the first two years. Appraisers are able to write estimates at the vehicle site, which has reduced the need for second appointments, thereby improving the appraiser’s efficiency,” said Brown. “After experiencing more than 20 percent failures with business laptops, we only experienced one Toughbook failure in the first two years, a failure rate of 0.02 percent.”

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