In today's tough economic climate, insurers are striving to increase productivity and efficiency while keeping expenses in check. And, due to escalating competition, they are also doing more to retain existing customers.As a result, many employees are overwhelmed by the challenges of finding and delivering the right information to customers when, where and how it is needed.

Insurance companies therefore need technology that will help them quickly access, verify, filter and analyze information. And, they must ensure that their IT assets can extract relevant knowledge in real time and translate that information into action.

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