Offloading non-core functions to an outsourcer, and thereby relieving your company of the responsibility of maintaining expensive equipment and escalating personnel costs, is increasingly seen as not only a viable option but in many cases the best or most logical way to go.The Robert Plan Corp. (RPC), an auto insurance carrier and underwriter specializing in urban automotive markets, was facing such a choice several years ago.

The Bethpage, N.Y.-based company's IT department had not kept pace with the times and the company needed to upgrade in order stay competitive and recover a proper return for their IT dollar. The question was whether to outsource their IT functions or rebuild the in-house operation.

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