Consumers' use of technology channels to check on claims status is rising steadily, according to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study.
Slightly more than four in 10 claimants (42%) check in on their claims online, a five percent lift from last year's survey. However, consumers still largely prefer calling a person -- either their agent or a call-center representative -- for first notice of loss. Only 7$ said that they preferred to report their claim online.
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