As repairable and total loss claims are being paid faster, overall claimant satisfaction with the auto insurance claims process increased in the fourth quarter of 2012, according to “2013 U.S. Auto Claims Satisfaction Study—Wave 1,” a study by J.D. Power and Associates.
Overall, claimant satisfaction with the auto claims process in the fourth quarter of 2012 increased by six points to 861 (on a 1,000-point scale) compared to the fourth quarter of 2011—a result primarily due to an 11-point increase in settlement satisfaction. Contributing to the improvement in settlement satisfaction are slight increases in the ratings of two attributes of this factor: fairness of the claim settlement and timing of the settlement.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access