Bad weather helped spike auto claims volume in the fourth quarter of 2011 according to the J.D. Power and Associates 2012 Auto Claims Satisfaction Study.
The surge put pressure on auto repair facilities as the average time it took to repair vehicles rose to 8.5 days for Q4, compared to 7.8 days during the third quarter of 2011. Interestingly, the delays did not seem to adversely impact customer satisfaction, which held steady averaging 855 on a 1,000-point scale during the fourth quarter of 2011, compared with 854 during the third quarter and 848 during the second quarter of 2011.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access