Customer satisfaction with auto insurers now is at a record-high, despite premium increases over the past five years, according to the “J.D. Power 2014 U.S. Auto Insurance Study.” The survey measured customer satisfaction in five areas, including interaction, price, policy offerings, billing and payment, and claims. Results are based on responses from 44,661 auto insurance customers, collected in March and April 2014.
Overall satisfaction increased by 16 points on a 1,000-point scale to 810 in 2014, J.D. Power said, the highest since 2000, when the annual study began. At $86, the average premium increase was lower this year, compared with $153 in 2013. According to the “J.D. Power 2014 U.S. Insurance Shopping Study,” released in April, 13 percent of customers who experience a premium increase shop for a new provider.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access