Bain is responsible for systems development, supporting the entire U.S. insurance operations, including U.S. life and agency, retirement income security, individual policy services and corporate operations, says New York Life. Prior positions include first VP and positions of increasing responsibility in the controller’s, agency and corporate information departments, according to the company.
The insurance company's AI investments show early success, but underwriters own the final decision, CEO Christopher Swift said on an earnings call.
The carriers that are getting it right aren't using AI to replace adjusters.
As the insurance industry races to make the best use of AI, some areas of caution are emerging.
Organizations that prepare early will be better positioned to protect their people and minimize operational disruption when severe weather strikes.
Only 23% of insurers report AI being fully integrated into systems, according to the 2026 State of P&C Insurance Technology report from Federato.
As more policyholders shop around, insurers are applying AI in many ways to entice them to stay, executives from LexisNexis, Gallagher and Chubb say.
