Here's a look back at some of the most interesting developments in insurance technology this year, and some of insurancenetworking.com's most popular stories. Share your favorites with us on our LinkedIn group.


Best Thoughts

1. PLANNING FOR GENERATION Y

Customer engagement and why you need to start catering to the next wave of tech-savvy, demanding insurance consumers. By Jamie Macgregor, senior analyst in Celent's insurance practice.

2 . GARTNER'S DIRE WARNING TO THE INSURANCE INDUSTRY

The potential commoditization of insurance products means companies need to focus on self-service Web presences. By Joe McKendrick, author, consultant, blogger and frequent INN contributor.

3. HOW ALLSTATE CROWDSOURCED A VEXING DATA PROBLEM

Is crowdsourcing a legitimate, sustainable method of solving business problems? By Joe McKendrick, author, consultant, blogger and frequent INN contributor.


Best Sights

1. 2012 WOMEN IN INSURANCE LEADERSHIP AWARD WINNERS

Ten women were selected by a panel of previous winners for their performance and organizational influence in leadership roles.

2. 10 TRENDS IN INSURANCE FOR 2012

As insurance companies look to capitalize on change through transparency, efficiency and networks, technology solution provider Sungard identifies 10 trends shaping the industry, including embracing cloud and enterprise risk management frameworks.

3. 13 INSURANCE TECHNOLOGY TWITTER USERS YOU SHOULD BE FOLLOWING

A list of thought leaders who regularly post useful information, including news and opinion, on the insurance technology industry.


Best HR Moves

1. ERIE INDEMNITY TAPS FORMER HARTFORD, USAA CIO

Experienced information officer Robert Ingram receives stock-based awards as part of signing on with Erie.

2. STATE FUND APPOINTS MARJORIE HUTCHINGS CIO

Among other responsibilities, Hutchings will lead the implementation of a comprehensive technology platform for the organization.

3. GOOGLE NABS MARSH & MCLENNAN CFO

After four years with the insurance brokerage firm, Vanessa Wittman accepts senior role with Google.


Best Buys

1. ESURANCE ROLLS OUT USAGE-BASED INSURANCE PILOT PROGRAM

Wireless carrier boosts network, hardware, and offers driver analytics and scoring to carriers interested in evaluating its Integrated Insurance Solutions product.

2. USAA TURNS TO VOICE RECOGNITION FOR MOBILE CUSTOMER SERVICE

Nina, the new customer service virtual assistant from Nuance, is designed to understand what is said and who is saying it.

3. ZURICH SELECTS PROCURIAN AND GENPACT PROCUREMENT APPLICATIONS

Insurer expects the applications to help reduce costs and optimize spending in IT, professional services, marketing, HR, facilities and travel.

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