Here's a look back at some of the most interesting developments in insurance technology this year, and some of insurancenetworking.com's most popular stories. Share your favorites with us on
Best Thoughts
Customer engagement and why you need to start catering to the next wave of tech-savvy, demanding insurance consumers. By Jamie Macgregor, senior analyst in Celent's insurance practice.
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The potential commoditization of insurance products means companies need to focus on self-service Web presences. By Joe McKendrick, author, consultant, blogger and frequent INN contributor.
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Is crowdsourcing a legitimate, sustainable method of solving business problems? By Joe McKendrick, author, consultant, blogger and frequent INN contributor.
Best Sights
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Ten women were selected by a panel of previous winners for their performance and organizational influence in leadership roles.
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As insurance companies look to capitalize on change through transparency, efficiency and networks, technology solution provider Sungard identifies 10 trends shaping the industry, including embracing cloud and enterprise risk management frameworks.
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A list of thought leaders who regularly post useful information, including news and opinion, on the insurance technology industry.
Best HR Moves
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Experienced information officer Robert Ingram receives stock-based awards as part of signing on with Erie.
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Among other responsibilities, Hutchings will lead the implementation of a comprehensive technology platform for the organization.
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After four years with the insurance brokerage firm, Vanessa Wittman accepts senior role with Google.
Best Buys
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Wireless carrier boosts network, hardware, and offers driver analytics and scoring to carriers interested in evaluating its Integrated Insurance Solutions product.
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Nina, the new customer service virtual assistant from Nuance, is designed to understand what is said and who is saying it.
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Insurer expects the applications to help reduce costs and optimize spending in IT, professional services, marketing, HR, facilities and travel.
