Boston — Celent has hired senior analyst Mike Fitzgerald, the insurance research consultancy reports. Fitzgerald, who will operate from the firm’s Chicago office, backfills a position held by Chad Hersh, who left Celent to join Novarica this spring.
With a background in commercial lines that includes field experience, Fitzgerald will use his expertise in property/casualty automation and operations management and insurance product development to devote his research efforts on underwriting, policy administration and billing systems and project/program management.
In particular, Fitzgerald will concentrate on business process re-engineering, “which includes a focus on the architecture as well as the ‘special sauce’ of how things get used,” Fitzgerald told INN .
Prior to joining Celent, Fitzgerald was VP of enterprise underwriting solutions of Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He was a business architect at HCL Technologies America, and held a number of positions at Royal & Sun Alliance, including a regional operations executive role.
Fitzgerald has a B.A. in economics from Davidson College in North Carolina, and an MBA from the Fuqua School of Business at Duke University in North Carolina. He is a Chartered Property Casualty Underwriter and a certified Project Management Professional.
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