Just five years ago, security maintenance and administration for insurance giant Aetna Inc's more than 100 nationwide field offices was complicated, cumbersome and costly. In fact, the security "system" for the Hartford, Connecticut-based insurer and its field offices was an amalgam of multiple records for each badge technology type and required more than 30 systems integrators to support the program with-no direct interface to human resources or vendor databases."Not only was it difficult to manage all these different systems, there were frustrations in locating vendors when there were problems and getting work done at the sites as well," says Dave Gionfriddo, system design manager at Aetna.

At a total program cost of about $1.4 million, Aetna used innovative technology products and software to migrate from a legacy system and separate vendors to a single system of record beginning in late 1999.

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