Customer relationship management software has helped insurers get closer to their customers, but CIOs are often forced to make hard integration and cultural choices when deploying and administering these packages. Now, to add to the complexity, CIOs are being asked to decide between on-premise or on-demand offerings.

It’s more important than ever that the business understand the investment and expected return of any project. While some experts speculate that the final cost difference between the two could be about the same, the details differ.

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