CIGNA is speeding the application process and reducing paper use with its new credentialing system. The system, available now to PPO dentists, saves offices approximately 26,000 hours a year combined versus un-automated systems, CIGNA says.

The paperless credentialing system enables dentists to electronically sign their application and, using the Internet, securely send all required documentation and information such as professional history, licensure, dental specialties and education.

It reduces a typical process from about four hours to 15 to 30 minutes, according to the insurer. Also, the process to formally accept and add a dentist to the CIGNA network can now be completed in just 24 hours or less, down from the usual four business days. Paperless systems also support CIGNA's corporate social responsibility green initiatives. This electronic system alone saves 750,000 pieces of paper per year. Earlier this year, Uptime Institute named CIGNA as one of the Global Green 100 for Corporate Leadership in Information Technology.

“In addition to being environmentally friendly, moving to a paperless system is part of our ongoing effort to make it easier to work with us and give dentists more time to focus on treating patients,” says Julie Vayer, VP for CIGNA's dental network and products. “CIGNA also offers network and non-network dentists and their office staff convenient access via the Internet to eligibility, benefits and claim/referral information through our secure Web site for health care professionals.”

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