Cigna has introduced an innovative texting and smartphone quoting process along with other mobile enhancements for agents selling its Cigna Medicare Supplement Solutions and Cigna Supplemental Solutions insurance products insured by American Retirement and Loyal American Life Insurance Cos.

Cigna said #ExpressTXT allows agents to send a text message with a customer’s zip code, age and gender, and receive premium rates for available Medigap insurance plans and a quote for final expense whole life insurance. The texting system also enables agents to receive alerts to follow the status of the applications they have submitted. This lets agents respond more quickly if an application needs additional information for processing, Cigna said.

Agents who want to use their smartphones to obtain premium quotes on all available insurance plans can access Cigna's #ExpressQuote mobile web application, the company said. The application for the iPad features a quoting platform for Medigap and final expense, and an online application submission tool for paperless application submissions.

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