Cigna Global Health Benefits, which provides health coverage to U.S. expatriates, has released a new mobile app for claims that includes image capture.
Using their Android or Apple smartphones, customers can take a picture of their claim and submit it through the Cigna Envoy Mobile App to begin processing it, a process Cigna claims takes only four minutes compared to the 10-minute cycle time online.
“Customers told us they wanted the ability to submit claims using their smartphones. They’re on the go quite a lot and need an easy and convenient way to start the claims process,” said Robyn Cameron, senior vice president, Cigna Global Health Benefits. “In today’s technology driven world, people typically don’t leave home without their smartphone, so building the capability for customers to take a picture of their claim and submit it through their smartphone was imperative.”
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