When the report, "Three Paths to 'Cool' for Insurer CIOs," from Novarica showed up in my inbox in November, I clicked on it immediately. The report was based on 73 insurer CIO and senior IT executives' responses to a simple question: What is the best, most effective or "coolest" thing you've done in the past 12 months as a CIO?

In analyzing the answers, the report's authors found three major themes: new technologies, new practices and execution. (Read more about the themes and analysis at here.) And, the new technologies theme was bursting with claims coolness, namely new mobile computing capabilities.

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