Even though claims service provided by property/casualty insurance carriers represents a major factor in their ability to retain customers and attract new ones, insurers are not providing the level of service that is considered acceptable to corporate customers and consumers, two new studies conclude.Moreover, even well-capitalized carriers that possess the financial stability to support quality claims service appear to be dropping the ball.

Both conclusions were among several key findings contained within two recently released studies that examined the claims servicing side of insurance operations. One report, conducted by Warren, N.J.-based Chubb Group of Insurance Cos., polled 400 risk managers from publicly and privately held companies with annual revenues of at least $1 billion.

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