Colonial Life has launched an online claims service for customers of its disability, accident, cancer, critical illness, hospital confinement and vision products.
Customers can access a claims “wizard” through the carrier's secure policyholder website, which guides them through a set of questions personalized for their type of coverage. Supporting documents can be uploaded via PC or mobile device. Once the claim is filed, customers receive electronic confirmation the claim has been forwarded to Colonial Life.
“Online claims filing provides a convenient, simple way to file claims and allows us to pay claims even faster,” said Deb Rasmussen, vice president, claims, for Colonial Life. “Making the claim submission and payment process faster and easier for customers is a top priority.”
The company has also released an electronic claims correspondence capability for paperless dissemination of claims-related documents.
