Agent portal, business intelligence, claims and policy administration implementations top commercial lines insurers’ priorities for technology initiatives, according to “Business and Technology Trends: Commercial Lines,” a new report from Novarica.

Commercial lines continue to be hyper-competitive, with technology playing an ever-larger role in insurers’ ability to attract, retain and serve clients profitably, the report says. And while the report looks at technology initiatives across the enterprise, it emphasizes the importance of those priorities.

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