Customer satisfaction with P&C, life and health insurance reached a new high in Q3 2013, according to a report released by the American Customer Satisfaction Index, a national economic indicator of customer evaluations.
Despite annual premium-rate increases, customer satisfaction with P&C insurance increased 3.8 percent to 81 on the 100-point index. Life insurance satisfaction levels increased 2.5 percent to 83, according to ACSI, and, satisfaction with health insurance increased 1.4 percent to a benchmark of 73.
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