DRC (Decision Research Corp.), a provider of rating and policy administration solutions, released DecisionMaker Mobile for the iPhone. DecisionMaker Mobile can be integrated with any policy administration, billing or claims system. Regardless of the back-end system generating the request, DecisionMaker Mobile can be configured to connect to the platform and complete a transaction through standard internet protocols, the company says.
DecisionMaker Mobile is intended to enable insurance customers to be notified of upcoming payments, pay bills, download insurance identification cards, report claims and file endorsements with attachments.
Insurers using DecisionMaker Mobile can apply their own company branding to the applications and distribute them to their customers through the iTunes store. In addition to iPhone, DecisionMaker Mobile services can be utilized through the iPad for claims adjuster entry and quoting of amendments, endorsements or new business. Because DecisionMaker Mobile leverages the existing DecisionMaker services foundation, additional functionality can be easily exposed through the mobile application specific to each carrier's business requirements, DRC says.
"DecisionMaker Mobile technology will allow carriers to improve the customer experience by making their system adapt to the customer's schedule thereby strengthening the relationships with the customer‚" said Karen Yamamoto, EVP of DRC.
DRC also announced it will release a version for the Android before the end of the year.
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