Atlanta, GA--DWL, a provider of Enterprise Business Services Software, today announced the release of DWL Insurance for Group Life and Health 3.0, giving health insurers the market's most functionally rich set of self-service business capability for agents, customers, call center staff, internal employees and distribution networks. Built on a composite application framework, version 3.0 has more than 35 new end-to-end business services to allow group life and health companies support plan member enrollment, dependant enrollment, billing, coverage selection and provide new and enhanced claims processing functionality.
DWL Insurance for Group Life and Health is one of the few applications that offers a set of end-to-end business services customized specifically for the group life and health industry. Designed as a business transaction hub that takes legacy transactions from core systems as well as new business logic to process critical business functions, it significantly cuts down on time to deployment and allows insurers to see enormous business benefits at much lower implementation costs. Version 3.0 will allow insurers to simplify the addition of new systems, channels and audiences through its support for existing channel solutions such as portals, Macromedia; its strong integration framework and a business process management framework that allows organizations to quickly add new business services.
Built on a service-oriented architecture, DWL Insurance for Group Life and Health can easily integrate with DWL Customer, the leading enterprise-wide customer hub for customer data management and transactions. By leveraging the unique functionality of the enterprise hub, DWL Insurance for Group Life and Health can further enhance its business services by ensuring plan member data and data around the roles and relationships customers have with the insurer. It also ensures that privacy and interaction history data is current, up-to-the minute, clean and accurate. Insurers can truly impact the effectiveness of cross-sell strategies across group lines with an operational enterprise customer data hub.
"By enabling insurers self-service transactions directly with their existing systems, insurers can expect dramatically cut service and administrative costs while protecting and extending their existing investment in back-office technology," said Bruce McPherson, vice president, product development and strategy, DWL.
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