“Our customers interact with us exclusively by phone and via the Internet. So it is imperative to our business that we stay ahead of the curve in offering the best customer service options we can,” said Tim MacAleese, deputy director and CFO, for Elephant Insurance. “We believe PolicyCenter will have a significant impact on our ability to offer enhanced self-service options—particularly online, where our customers will be able to get policy rate quotes, buy coverage and review and change their existing policies,” continued MacAleese.
After implementing Guidewire’s BillingCenter and ClaimCenter applications, Elephant Insurance decided to its policy system with one that increased its customer service capabilities, enabled better underwriting risk analysis and had the flexibility to grow with its business and selected Guidewire PolicyCenter as the best fit for its needs.
