Superstorm Sandy and the events of 9/11 may have caused some insurers to pull back on exposure to the East Coast, but not the 113-year-old Greater New York Mutual Insurance Company. Instead, Liz Heck, president and COO, has doubled down, continued to write business in New York, New Jersey and Connecticut and expanded into 12 additional states.

Among the company's more recent accomplishments are a revamped claims-intake process and enhanced self-service options for brokers and insureds, which now offer online billing information, loss runs and production reports and soon it will add claims status. All of which were tested by the storm.

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