A property/casualty insurance company has launched a web portal that offers its sales agents and customer service representatives (CSR) one-stop shopping solutions in real time.
“We expect to win and retain a lot more business we are good at and help our agencies do the same. We find our underwriters are using it to help access appetite and marketing tools instantly. They do so at their desk or when they travel,” said Jim Griesing, VP of corporate and commercial marketing. “It’s a revenue play, a profit play and an expense play because we’re able to do things quicker and more effectively with the portal.”
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