Any claimant who chose to have their car repaired at an Esurance-approved E-Star repair facility can now monitor the repair process from their smartphone.
Using RepairView from a smartphone, users have the ability to:
- Receive a daily photo of car repairs in progress
- Send an e-mail to friends allowing them to access the photos
- Get more information about the 10-step E-Star car repair process
- E-mail the car repair shop directly for more information
- See the projected completion date for their car repairs in real time
- Call the car repair shop directly with the touch of a button
RepairView is also available in the Esurance Mobile app for iPhone and Windows Phone 7. Customers using Android phones with OS 1.5 or higher can access RepairView via the Esurance Mobile website.
“Offering RepairView on smartphones gives our customers more choices in how they interact with their car insurance company," says Esurance Chief Marketing Officer John Swigart. "We will continue to push the envelope on what Esurance can do for its customers from a technology perspective. Our aim is to provide a seamless online experience for customers with offerings that leverage the best of the Internet.”
