INN: Why are property inspections so important for Family Mutual?
Rod Warner: Underwriting and knowing our risk is critically important to the success of a small company. We've been more aggressive in terms of going out, getting to know our risk, and then doing a better job of underwriting it. We are very interested in automated risk management, risk inspections, and automated claims. Insurance by nature is a science of large numbers and if you're a small company you'd better be doing something better than your competitor.
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