Los Angeles - The Farmers Insurance Group HelpPoint claims call center has just been recognized by J.D. Power and Associates for the third year in a row for providing "An Outstanding Customer Service Experience." The recognition is for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program.
"By passing the rigorous standards of the certification process, Farmers' HelpPoint demonstrates a strong commitment to providing customers with a consistent, positive experience with its claims call center," says Farmers VP of HelpPoint Operations, Vince Donofrio. Customers give particularly high ratings to HelpPoint's customer service associates for their courtesy and concern for customers' situations."
HelpPoint claims call center operations in Oklahoma City, Olathe, Kan., and Caledonia, Mich., serves as the customer's first point of contact when making a claim handling more than 4 million telephone calls in 2006.
Source: Farmers Group Inc.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access